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ECOMMERCE FULFILLMENT SERVICES CAN GROW YOUR CLIENT BASE
At what level do you want to participate in ecommerce? As a one-person shop or corporate entitiy? If you’re an engaged in online selling of a product, meeting the various requirements of getting that product to your customer is an absolute must. A helpful ecommerce Internet solution for this is called Ecommerce fulfillment services and being relieved of the burden of this aspect of having an ecommerce store can free you up for the more important work of getting more customers. Ecommerce fulfillment services defines the process that goes into the delivery of the product/service from the time it is ordered to the time it is delivered to the customer’s doorstep. Many Internet merchants outsource this feature to a third party or an ecommerce fulfillment services vendor who can handle this process for them.
What To Look For In Ecommerce Fulfillment Services
What do you need to know before hiring a fulfillment vendor organization? Be aware that this valuable aspect of electronic merchandising can save you countless hours organizing, packing, and shipping items that your online customers have purchased and that you’re responsible for. Also liability for late shipping, damage in transit, sales tax tracking, just to name some of them
Do you think that Amazon or CD Now stocks everything they sell? Probably not! You can operate your ecommerce business like the “big guys” using an ecommerce fulfillment service to handle burdensome Internet merchandising chores. I’ve highlighted a few of the fundamentals below:
1. Receiving – how do they procure their goods from the suppliers and how much time does it take them to do so? Speed is crucial in Internet marketing sales.
2. Inventory – the cost of ecommerce fulfillment services is highly influenced by this aspect. Many customers leave the site for good never to return if, after they have ordered an item, they learn that product is not available. Availability information should be available before the customer starts placing an order.
3. Shipping of the goods – this is one of the most crucial features of the ecommerce fulfillment services that is offered. The vendor should be able to flexibly adjust the shipping process according to the needs of the customer
4. Inquiry/ Tracking of the order – this is a feature which has become extremely important to the customer who needs to know where and in what stage of processing his/her order is at any given moment. Ecommerce providers must supply this data to their customers.
5. Return and Refund – This part can be very sensitive and many times is the real test of the ecommerce fulfillment services offered. The customer should be able to refund an item that he/she is not satisfied with without too much fuss and formality. If the customer finds that he/she has to go through a lengthy and cumbersome process to get a refund, then you can bet that you will immediately lose him/her as a customer.
6. Recordkeeping – the service should be able to track and store all information that covers the fulfillment of an order, right from the online sale to delivery on the doorstep. This is usually done through specially-designed ecommerce software which is now priced within the means of even small-size ecommerce stores.
7. Online payment processing – without this critical monetary area, the online seller will most likely close down. The fulfillment vendors should be able to process all payments online.
The list goes on and on. You can never refuse any type of service in your ecommerce store that you think will add value to the purchase process for the customer.